Clients
At Savills we recognise that to achieve our aspiration to be advisor of choice in all our global markets, we must always provide the highest standards of client care and service. Our culture and values encourage entrepreneurism and innovation. We aim to anticipate and seek out new markets, opportunities and solutions, and aspire to commit ourselves to them with passion and energy as evidenced in our Key Performance Indicators section in terms of Breadth of Offering and Geographical Spread.
As witnessed during 2008 the global economic, environmental and legislative landscape is constantly evolving. Many of our clients are consequently changing their business models, their buildings and products to reflect the markets in which they operate. As recognised within our Risks and Uncertainties section, it is therefore essential that we also evolve to ensure that we continue to meet the needs of our clients and through doing so promote social and environmental good practice.
By helping clients to understand the environmental and societal implications of their property decisions, we can make a far greater positive impact than on our own actions alone. We therefore see our specialist services, research and training as a critical part of our corporate responsibility.
During 2008 we established a multi-disciplinary Energy and Environment business group to provide a ‘one stop shop’ solution for our clients when sourcing sustainability related services. The business group builds on our proven expertise within a broad range of sustainability skill sets - from the energy performance of buildings to the environmental assessment of major projects.
Savills strives to deliver only the best results for its clients. As part of this goal our offices continue to work towards accreditation under ISO 9001:2000 (Quality Management) in order to continually improve our management standards and increase the confidence of clients in the efficiency of our services. We recognise that accreditation also helps make us more competitive when submitting bids and proposals for work, especially for our teams focused on public sector clients. At the end of 2008, 40 UK locations were ISO 9001 accredited (2007: 10).
UK Planning Consultancy of the Year
Savills was named UK Planning Consultancy of the Year by the Royal Town Planning Institute and was commended by the judges for its ability to deliver major innovative projects by combining a visionary approach with a technical ability and a thorough understanding of commercial drivers and new policy areas.
Roger Hepher, Head of Planning and Regeneration at Savills, said: "We are delighted that our hard work over the past year has been recognised in this way. Within Savills, our team is seen as pivotal in drawing together different streams of professional expertise, but it is obviously particularly gratifying for our achievements to be recognised by a wider public. I am especially proud that the judges commended the skills of the team. We have the UK’s largest team of senior planning professionals, and our absolute commitment to client service is illustrated by the fact that 19 of our 25 biggest clients in 2008 have been major clients for at least the last five years."
Savills named best real estate valuer in China
Savills Valuation & Professional Services was named ‘The Best Real Estate Valuer in China’ at the annual China Real Estate Awards held in June 2008. Charles Chan (Managing Director, Savills Valuation & Professional Services) said: "This is very encouraging as it evidences that the Company’s professional and independent status is well recognised. I would like to thank the Savills team for their hard work as we strive to achieve the best for our clients as the leader of the industry."